FAQ

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery.

Standard delivery times vary depending on your location. Generally, we strive to dispatch orders within 3-5 business days following order confirmation. The exact timeframe will depend on your place of residence.

We offer Free shipping for orders over 150$. Shipping costs and delivery times may vary depending on your location.

Yes, we do offer international shipping. Additional charges and delivery times may apply, so please check our shipping information for more details.

We want you to be satisfied with your purchase. Please review our Return policy for detailed information on returns and exchanges.

To initiate a return, please contact our customer support at contact@medyna.ca. Our team will guide you through the return process and provide you with a return authorization if applicable.

Yes, returns must be initiated within 14 days of receiving your order. Please check our return policy for specific details regarding the time limit for returns.

Returned items must be in their original condition, unused, and with all tags and packaging intact. Please refer to our return policy for more details on the condition of returned items.

We offer a diverse range of handmade products, pottery, zellige tables, handwoven carpets, leather poufs, brass lamps and more. Our collection is inspired by the rich artisanal traditions of Morocco.

10. How can I contact customer support?

For any inquiries or assistance, please reach out to our customer support team at contact@medyna.ca

Absolutely! We take great pride in sourcing authentic, handcrafted products directly from skilled artisans in Morocco. Each item in our collection reflects the craftsmanship and cultural heritage of the region.

Medyna is currently based in Montreal, Canada.

For any inquiries or assistance, please reach out to our customer support team at contact@medyna.ca